Exchange & Refund Policy

Last Updated: September 8, 2026

At Amelia The Wardrobe, we want you to be completely happy with your purchase. Every piece is carefully selected and checked before being shipped. However, if something isn’t right, we’re happy to help.

1. No Returns on Purchased Products

Amelia The Wardrobe does not accept returns on purchased products.

Once an order has been successfully delivered, it cannot be returned for a refund simply because the customer has changed their mind or does not want the product.

2. Exchange Period

We accept exchange requests within 7 days of delivery.

The exchange request must be made within 7 days from the date the order is delivered.

3. Exchange Eligibility

To be eligible for an exchange:

• The product must be unused, unworn, and unwashed.
• The product must be in its original condition.
• All original tags, packaging, and accessories must be intact.
• The product should not have any stains, damage, alterations, perfume smell, or signs of use.
• Sarees and clothing should not have been altered, stitched, washed, perfumed, or used.
• Jewellery must not show signs of wear, damage, or alteration.
• The product must be returned with all applicable original accessories or packaging.

4. Non-Eligible Exchange Requests

An exchange may not be accepted if the product has been:

• Worn or used
• Washed
• Altered or modified
• Damaged after delivery
• Returned without original tags
• Returned after the 7-day exchange period

5. Non-Returnable Items

The following items are generally not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

• Jewellery
• Jewellery purchased from sale/clearance collections
• Used or worn clothing and footwear
• Altered or customised products
• Bedsheets, cushion covers, and other home-lifestyle products that have been used or washed
• Products without original tags or packaging

For hygiene and safety reasons, certain personal-use items may not be accepted for return.

6. Damaged or Incorrect Products

If you receive a damaged product, a defective product, a wrong product, or a product significantly different from what was ordered:

• Please contact us within 48 hours of delivery.
• Please send us:
  1. Your order number
  2. Clear photographs / videos of the product
  3. Photographs of the packaging and shipping label
• Do not use, wash, alter, or dispose of the product or its original packaging until the issue has been reviewed by our team.
• After verification, we will provide an appropriate resolution, which may include an exchange, replacement, or refund where applicable, at no additional cost to you.

7. Refunds

• As Amelia The Wardrobe does not accept product returns, refunds are generally not provided for return requests.
• If an order is cancelled before dispatch and is eligible for a refund, the refund will be processed according to the Cancellation Policy.
• If a refund is approved for any other reason (such as a verified defect where replacement is unavailable), the refund will be processed through the original payment method or another mutually agreed method.
• The time taken for the amount to reflect in the customer’s account may depend on the payment gateway or bank.
• Shipping and delivery charges are generally non-refundable, except where the return is due to an incorrect, damaged, or defective product received from our side.

8. Exchange Shipping Charges

Any applicable shipping or courier charges related to an exchange will be communicated to the customer before the exchange is processed.