Cancellation Policy

Last Updated: September 8, 2026

At Amelia The Wardrobe, we understand that plans may change. Our cancellation policy is designed to provide clarity while ensuring that orders and jewellery rental bookings are handled smoothly.

1. Product Order Cancellation

Customers may request cancellation of an order before the order is dispatched.

To request cancellation, please contact Amelia The Wardrobe as soon as possible with your order details.

If a cancellation request is received before the order has been processed or dispatched, we will make reasonable efforts to cancel the order.

2. After Dispatch

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order will be subject to the applicable Exchange & Refund Policy.

3. Customised & Special Orders

Orders that are customised, altered, specially prepared, or sourced specifically for a customer may not be eligible for cancellation once processing has started.

Any applicable cancellation terms will be communicated to the customer at the time of placing the order.

4. Jewellery Rental Cancellation

• Jewellery rental bookings are subject to availability and preparation requirements.
• Cancellation of a jewellery rental booking should be requested as early as possible.
• Once the jewellery has been dispatched, collected, or handed over to the customer, the rental booking may not be cancelled or refunded.
• Any advance payment, booking amount, or rental charge may be subject to the specific cancellation terms communicated at the time of booking.

5. Refund for Cancelled Orders

• Where a cancellation is approved and a refund is applicable, the refund will be initiated after confirmation of the cancellation.
• For eligible prepaid orders cancelled before dispatch, the applicable refund will be initiated through the original payment method or another suitable payment method.
• The time taken for the amount to reflect in the customer’s account may depend on the payment gateway, bank, or financial institution.
• Applicable shipping, payment gateway, or other non-refundable charges may be deducted where applicable.

6. Cancellation by Amelia The Wardrobe

Amelia The Wardrobe reserves the right to cancel an order or booking due to reasons including:

• Product being unavailable
• Incorrect pricing or product information
• Payment-related or technical issues
• Delivery limitations
• Suspected fraudulent or unauthorised transactions
• Circumstances beyond our reasonable control

If payment has already been received for an order cancelled by Amelia The Wardrobe, the applicable amount will be refunded to the customer.

7. How to Request a Cancellation

To request a cancellation, please contact Amelia The Wardrobe with:

• Order / Booking number
• Customer name
• Registered mobile number
• Reason for cancellation

Cancellation requests will be reviewed based on the status of the order or rental booking.